Matias Undurraga Breitling

Matias is an accomplished technology leader with over 20 years of experience across various industries and continents. His journey began at 20, founding Food Solution Chile, which he grew into the country's largest food e-commerce platform, employing over 500 people. He later played a key role at Just Eat Takeaway, managing data, tech, and product teams. Matias then ventured into the fintech sector as CTO of Wallee, challenging Switzerland's payments ecosystem. Currently, works as a Enterprise Technologist, leveraging his extensive experience in technology and transformation to support customers.

How Generative AI is Transforming Contact Centres

Generative AI is redefining the entire landscape of customer service. Through intelligent routing, real-time agent assistance, and deep post-call analytics, AI empowers contact centres to deliver unparalleled customer experiences while also enhancing agent performance.