Kathy van de Laar, CCXP

Kathy van de Laar, CCXP

Managing Director, EarlyBridge

Kathy van de Laar, CCXP, works at the crossroads of customer experience and organizational development. She is founder of EarlyBridge, a bureau focused on mobilizing organizations around the customer. EarlyBridge helps organizations build the bridge between their strategy and business results.

Kathy has more than 20 years of experience in people driven change. Her clients include telco’s, energy companies, insurance, FMCG and financial and insurance institutions. Before founding EarlyBridge, she held various management, leadership and consulting positions for Digitas, IBM, and KPMG in the United States and EMEA.

She helps companies with customer strategy and mobilizing employees around strategy and results  Her team’s work has been recognized with multiple Dutch CustomerFirst Awards for business impact and change, and the global Change Management award from the Association of Talent Development.

She is a Certified Customer Experience Professional (CCXP) and a Customer Experience Professionals Association (CXPA) board member and mentor, focused on helping customer experience professionals develop and grow in their careers.