George Ntatianidis

George has over a decade of dynamic leadership experience in customer support and success operations worldwide. His current focus at Pixelz lies in masterfully sculpting and implementing customer experience strategies, fostering not just satisfaction but growth through exceptional customer interactions. At the heart of his role, he collaborates seamlessly across all organizational functions, orchestrating a symphony of customer experience excellence. George's journey spans leading diverse global teams, from the vibrant East to the dynamic West, navigating startups to multinational corporate landscapes. With an unwavering belief, he champions the notion that exceptional customer experience is the transformative force propelling businesses to unprecedented heights.

The Power of AI and Human Touch in Driving Exceptional CX

Present case studies and best practices on how AI tools like chatbots, sentiment analysis, and predictive analytics, combined with human understanding, can elevate support experiences. Highlight the importance of training and equipping customer support teams with AI tools while emphasizing empathy and personal touch.