Blake Morgan

Blake Morgan

Customer Experience Futurist, Advisory Board Member, Bestselling Author, Keynote Speaker

Blake started podcasting and blogging about customer service in 2007, and she has never looked back. She worked at Intel as a program manager in customer service and the thing she realized she loved most is storytelling and creation around customer experience helping customer experience leaders get more support for their programs inside their companies. Technology continues to evolve every day, and there’s never a dull moment. Blake loves what she does!

The Four Ways To Make Customer Experience A Decision [Live from L.A.]

In this speech, CX expert and best-selling author Blake Morgan walks you through her WAYS framework. Blake shares real-world examples and action items for each step in the framework. No matter where you are in the customer experience journey, this speech will help you move forward to connect with modern customers and set yourself apart from the competition.

Creating a CX mindset requires looking beyond what’s right in front of you and focusing on how you make customers feel. Blake’s framework and action items make it possible for every company to become a customer-centric success.