Martin was CEO of one of the first BPOs and CX consultancies in the UK. He then spent a decade in the systems integration industry positioning the value of new technology and the associated change agenda. He is now in his tenth year as Brainfood Consulting offering a mix of services. These include conference chairing, keynotes, webinars, whitepapers, workshops, consulting and mentoring.
Topics include emotive CX for customer interaction, customer service strategy, trends in contact centre technology, COVID triggered digital first agendas, blending automation and the human touch.